Frequently Asked Questions

No. THE RACK is a one-time purchase. Keeper is $149 and Breeder is $379. You pay once and own it forever. No monthly fees, no annual renewals, and no price increases after purchase.

After your purchase is complete, you'll receive an email with your login credentials within minutes. Go to app.therackapp.io and sign in. Your account is ready to use immediately.

Any device with a web browser. iPhone, Android, iPad, laptop, desktop. No app to download. Sign in and your full program is there. Your data syncs across all devices automatically.

No. THE RACK runs entirely in your browser. Open it, sign in, and you're working. Works on any device without installation.

Yes. Try the full demo at no cost to see how THE RACK works before purchasing. No account needed.

Keeper supports up to 500 animals. Breeder has no limit. For most breeders, Keeper covers multiple seasons of growth. If your program outgrows 500, upgrade to Breeder for unlimited animals.

Yes. THE RACK has a CSV import system with automatic field detection. You can also import from MorphMarket. Upload your spreadsheet and the system maps your columns. Your existing records come with you.

Yes. Your data belongs to you. Export it anytime via CSV. No fees. No restrictions. No hoops to jump through.

Yes. Industry-standard encryption protects your records. Row-level security means you see your data and only your data. No one else can access your animals, sales, or breeding records.

Yes. THE RACK is built specifically for ball python breeders. Every feature, every calculation, every workflow is designed for the species. This isn't a generic pet app trying to cover everything.

Keeper covers core record-keeping: collection management, feeding logs, clutch tracking, hatchlings, invoices, QR codes, genetics calculator, weight tracking, and photo storage. Breeder adds business intelligence: breeding pipeline, sales analytics, feeding costs, follicle tracking, male health monitoring, pairing tracker, suggested pairings, buyer insights, expo planner, project planner, and unlimited animals.

Yes. You pay the difference between what you paid for Keeper and the Breeder price. All your data, records, and history transfer automatically. Nothing is lost. No re-entering anything.

Competitors charge $29/month. That is $348 a year. In two years, $696. Cancel, and you lose access to your own records. THE RACK is one payment. Keeper at $149 pays for itself in five months. Breeder at $379 in thirteen. After that, every month is free.

You get 30 days of direct support from the team who built it. Not a call center. Not a chatbot. People who understand breeding and know the software inside and out.

THE RACK was built by Stacie Jensen, an active ball python breeder who needed these exact tools. The genetics engine is led by Tatum Liang, B.S. in Biochemistry. Every feature exists because a real breeding program required it.