Terms of Service

Effective Date: May 11, 2026 — Soul Serpents, LLC | therackapp.io

1. Agreement to Terms

By purchasing, accessing, or using THE RACK, you agree to these Terms of Service. If you do not agree, do not purchase or use the software. These terms form a binding agreement between you and Soul Serpents, LLC. You must be at least 18 years of age to create an account.

2. Software License

THE RACK is sold as a one-time software license, not a subscription. Your purchase grants you a limited, non-exclusive, non-transferable, revocable license to access and use THE RACK for your personal or business use in managing your reptile collection, breeding program, or related operations. This license does not transfer ownership of the software. All rights not expressly granted herein are reserved by Soul Serpents, LLC.

3. Service Tiers

THE RACK is available in the following tiers:

• Free: Up to 5 animal records. Free forever. Intended for pet keepers and buyers who claim an animal via QR scan.
• Keeper: Up to 500 animal records. One-time purchase. Designed for reptile pet owners.
• Breeder: Unlimited animal records. One-time purchase. Designed for breeding facility management.

Features and limits for each tier are defined at therackapp.io and may be updated with reasonable notice.

4. Add-On Subscriptions

THE RACK offers optional add-on features available as annual subscriptions. Add-ons are billed through Shopify and appear in your Shopify account alongside your one-time license purchase.

Cancellation Policy

You may cancel any add-on subscription at any time. Upon cancellation, the add-on remains active through the end of your current paid period. No refunds are issued for the remaining time after cancellation. When the paid period ends, the add-on features will be deactivated and your account will revert to the included limits of your license tier.

Third-Party Integration Add-Ons

Certain add-ons, including sensor monitoring packs, rely on third-party services (such as the Govee developer API) that Soul Serpents, LLC does not control. If a third-party provider discontinues their API or revokes access, making the add-on non-functional through no fault of yours, Soul Serpents, LLC will cancel the affected add-on and issue a prorated refund for the remaining period of your annual subscription. This is the only circumstance under which a prorated refund is issued for add-on subscriptions.

Affiliate Links

THE RACK may display links to compatible third-party hardware products on Amazon.com or other retailers. These links may contain affiliate tags. Soul Serpents, LLC may earn a commission on purchases made through these links at no additional cost to you.

5. Geographic Restrictions

THE RACK is currently available to customers in the United States only. Purchases from outside the United States are not permitted. Soul Serpents, LLC reserves the right to expand availability to additional regions in the future.

6. Your Data

Your breeding data is stored securely on Soul Serpents, LLC infrastructure. You retain ownership of the data you enter. You may export your data at any time using the built-in export tools. Soul Serpents, LLC does not sell or share your personal data with third parties.

You authorize Soul Serpents, LLC to collect, store, and process data you submit through THE RACK for the purpose of operating the platform, improving the service, and building platform-wide features including but not limited to lineage and registry systems. Registry and lineage data derived from animal records may be used to power platform features. This data pertains to animals, not personal information.

7. Platform Continuity and Shutdown Notice

Soul Serpents, LLC will provide no less than 90 days advance written notice before permanently discontinuing THE RACK service. During this period, you will have full access to your data and export tools. A one-time purchase does not guarantee perpetual hosting. It grants access to the software for as long as the service remains operational.

8. Support

Included Support

All purchases include 30 days of ticket-based support from the date of purchase. Support is delivered via our ticketing system only. Response times are within 48 to 72 business hours. Included support covers software bugs, login issues, and basic how-to questions.

What Is Not Included

The following are not included in any standard support tier and are available only as paid services: data imports or migration from other platforms, one-on-one setup assistance, phone or video calls, and training sessions.

After 30 Days

After the included support period, ticket support requires the purchase of Priority Support. Documentation and self-service resources remain available to all customers at no additional cost.

White Glove Import Service

If you need assistance migrating data from another platform, White Glove Import is available as a one-time paid service at $99. This service is separate from any support tier.

9. Founding Breeder Program

The Founding Breeder Program is closed. Benefits associated with the program do not apply to purchases made after the program closed. New purchases are governed solely by these Terms of Service.

10. Prohibited Use

You agree not to, and shall not permit or authorize any third party to, directly or indirectly:

• Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or architecture of the Software.
• Competitive Use: Purchase, access, or use the Software, or any demo, trial, or preview version thereof, for the purpose of building, designing, developing, or improving a competing product or service, or for the purpose of providing competitive intelligence to any third party.
• Derivative Works: Create, develop, or distribute any software or service that is substantially similar to, or derived from, the Software or any of its features, user interfaces, workflows, scoring systems, or proprietary algorithms.
• Benchmarking: Conduct or publish any benchmark tests, performance comparisons, competitive analyses, or feature comparisons of the Software without prior written consent of Soul Serpents, LLC.
• Scraping and Extraction: Use any automated means, including bots, scrapers, crawlers, or browser automation tools, to access, extract, copy, or catalog the Software's features, data structures, user interface elements, or content.
• Circumvention: Attempt to bypass, disable, or circumvent any access controls, security measures, usage restrictions, or license verification mechanisms in the Software.
• Redistribution: Copy, redistribute, sublicense, lease, rent, or otherwise make the Software available to any third party.
• Misrepresentation: Represent yourself as affiliated with, endorsed by, or acting on behalf of Soul Serpents, LLC or THE RACK without prior written authorization.
• Unlawful Use: Use THE RACK for any unlawful purpose.

The foregoing restrictions apply except to the extent that such activity is expressly permitted by applicable law notwithstanding any contractual restriction.

11. Intellectual Property

THE RACK, including its source code, object code, architecture, design, user interface, algorithms, scoring systems, data models, and documentation, is and remains the exclusive property of Soul Serpents, LLC. All rights not expressly granted are reserved. The Universal Lineage Registry system, including its architecture, registry numbers, and public verification infrastructure, is proprietary to Soul Serpents, LLC.

All trademarks, service marks, and trade names associated with the Software, including "THE RACK," "RACK Central," "Health HQ," "Sales HQ," and associated logos, are the exclusive property of Soul Serpents, LLC.

11.5. Proprietary Algorithms and Scoring Systems

The Software contains proprietary scoring algorithms, weighting systems, grading formulas, and assessment methodologies ("Proprietary Systems") that are trade secrets of Soul Serpents, LLC. These include, but are not limited to, facility health scoring, breeding fitness assessments, clutch health grading, pairing compatibility scoring, workload status calculations, and recovery status determinations.

You acknowledge that: (a) the Proprietary Systems represent significant investment in research, development, and domain expertise; (b) the specific weights, thresholds, formulas, and scoring methodologies are confidential and proprietary; (c) you will not attempt to determine, reconstruct, or publish the specific formulas, weights, thresholds, or scoring criteria used by the Proprietary Systems; and (d) any scores, grades, or assessments displayed by the Software are provided for your personal use and may not be published, shared, or used to reverse-engineer the underlying methodology.

12. Demo and Trial Access

Any demo, trial, preview, or evaluation access to the Software is subject to all terms and conditions of this Agreement. Demo and trial access is provided solely for the purpose of evaluating the Software for potential purchase. Any other use, including but not limited to competitive analysis, feature cataloging, architecture study, or benchmarking, is expressly prohibited. Soul Serpents, LLC reserves the right to monitor, limit, log, or terminate demo access at any time without notice.

13. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your credentials with any third party or allow any other person to access the Software using your account. You must notify Soul Serpents, LLC immediately of any unauthorized use of your account. Soul Serpents, LLC is not liable for any loss or damage arising from unauthorized access resulting from your failure to protect your credentials.

14. Indemnification

You agree to indemnify and hold harmless Soul Serpents, LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from: (a) your use of the Software; (b) your breach of these Terms; or (c) any breeding, health, or business decisions made based on information provided by the Software.

15. Remedies and Enforcement

You acknowledge that any breach of Sections 10 or 11.5 would cause irreparable harm to Soul Serpents, LLC for which monetary damages would be inadequate. Accordingly, Soul Serpents, LLC shall be entitled to seek equitable relief, including injunction and specific performance, in addition to all other remedies available at law or in equity, without the necessity of proving actual damages or posting any bond or other security.

In the event of a breach, Soul Serpents, LLC reserves the right to: (a) immediately terminate your license without refund; (b) pursue injunctive relief in any court of competent jurisdiction; (c) seek damages including lost profits, attorney fees, and costs of enforcement; and (d) report the breach to relevant industry organizations and law enforcement where applicable.

16. Disclaimers

THE RACK is provided as-is. Soul Serpents, LLC makes no warranties, express or implied, regarding fitness for a particular purpose or uninterrupted availability. We are not liable for losses resulting from data loss, service interruptions, or errors in the software.

Genetics Calculator and Breeding Tools

THE RACK provides genetics calculators, breeding outcome projections, and related tools for informational and planning purposes only. These tools are based on publicly available genetic inheritance models and are not guaranteed to be accurate. Soul Serpents, LLC makes no warranty regarding the accuracy of genetic predictions, breeding outcomes, or related calculations. You should not rely solely on these tools for breeding decisions.

Health and Veterinary Tools

THE RACK provides health dashboards, field guides, standard operating procedures, scoring systems, and health management tools for educational and record-keeping purposes only. These tools are not a substitute for professional veterinary care. Soul Serpents, LLC makes no warranty regarding the accuracy of health assessments, treatment guidance, or related outputs. Any health or veterinary decision for your animals should be made in consultation with a qualified veterinarian.

Sales Tracking and Invoices

THE RACK provides tools to track sales, generate invoices, and manage customer records for your breeding operation. These are record-keeping tools only. Soul Serpents, LLC is not a party to any transaction between you and your buyers. We do not process payments, guarantee payment, mediate disputes, or assume any liability for transactions conducted between breeders and buyers. All sales, pricing, shipping, and customer service are solely your responsibility.

User-Generated Public Content

Certain features of THE RACK allow you to share information publicly, including public incubator clutch pages, animal report cards, and RACK Central marketplace profiles. You control what data is made public through your privacy settings. Soul Serpents, LLC is not responsible for information you choose to share publicly.

17. Governing Law

These Terms of Service are governed by the laws of the State of Michigan, without regard to its conflict of laws provisions. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located in Michigan, and the parties hereby consent to personal jurisdiction and venue therein.

18. Changes to These Terms

Soul Serpents, LLC may update these Terms of Service with reasonable notice. Continued use of THE RACK after notice constitutes acceptance of the updated terms.

19. Contact